Moving Claims Manager

Own every damage, loss and service claim from first report to fair resolution — and turn tough days into kept customers.

Remote · international

Independent contractor

Pay: $8–$20/hr · USD · independent contractor

Things break. Trust doesn't have to. You're the reason.
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About the Role

This is an independent-contractor engagement for applicants based outside the United States — anywhere in the world. You invoice 4US Moving in U.S. dollars and work Pacific Time hours. Based in the U.S.? Apply to the U.S. opening instead.

The Claims Manager owns the claims process end to end: intake, investigation, valuation, settlement and the follow-through that keeps a customer after a bad day. You'll work with crews and Foremen on incident reports, review bills of lading and inventories, apply the right valuation coverage, coordinate repairs and replacements, and respond to BBB and regulatory complaints.

You'll also feed what you learn back into operations so the same damage doesn't happen twice. Remote role on Pacific Time hours.

Remote — anywhere outside the U.S. (independent contractor) · all shifts scheduled in Pacific Time

Full-time · staggered shifts across a 7-day desk, 8 AM–9 PM PT · weekends in rotation

What You'll Do

  • Acknowledge, log and track every claim within FMCSA (interstate) and California BHGS (intrastate) timelines
  • Investigate: gather incident reports, photos, inventories and bills of lading; talk to the crew when needed
  • Determine liability and valuation — Released Value vs Full Value Protection interstate, tariff coverage intrastate
  • Negotiate and document fair settlements; arrange repairs and replacements through vendors
  • Respond to BBB, regulatory and review-platform complaints professionally and on time
  • Report claim trends and root causes to operations; recommend prevention (packing, training, equipment)
  • Maintain the claims log and monthly reporting
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What We're Looking For

  • Professional moving-industry experience — required for every role at 4US Moving (Claims: claims, operations or customer-facing work at a moving company)
  • 3+ years handling claims — moving / household goods, freight, insurance or similar
  • Working knowledge of FMCSA household-goods claims rules and valuation options; California intrastate rules a plus (we train the specifics)
  • Excellent written English — clear, empathetic, precise settlement letters
  • Negotiation and de-escalation skills; organized and deadline-driven
  • SmartMoving experience — a strong plus; comfortable with CRM and spreadsheets; remote setup (bring your own device; we provide the software)
  • Based outside the U.S., able to work as an independent contractor invoicing in U.S. dollars, and available for Pacific Time shifts.

Nice to Have

  • Household-goods arbitration program experience
  • A vendor network for furniture repair
  • Spanish

Pay, Schedule & Location

Pay

$8–$20/hr · USD · independent contractor

Schedule

Full-time · staggered shifts across a 7-day desk, 8 AM–9 PM PT · weekends in rotation

Location

Remote — anywhere outside the U.S. (independent contractor) · all shifts scheduled in Pacific Time

How Hiring Works

01

Apply

About 5 minutes

02

Phone screen

A quick call at the time you pick

03

Interview

Zoom, and may include a meet-up at the depot

04

Offer

Paperwork & training

If we'd like to interview you, we'll reach out within 30 days. We read every application, but we can't always reply to everyone.

2026-10-30
2027-01-28

Apply for Moving Claims Manager

Step
About you
Confirmation and interview details go here.
Outside the U.S.?
Include your country code (e.g., +63).
Are you 18 or older?*
Applicants outside the U.S. join as independent contractors.
Can you work as a contractor and invoice in U.S. dollars?*
This role works Pacific Time hours.
Can you reliably work Pacific Time shifts from your location?*
Have you worked remotely for a U.S.-based company before?*
Years of professional moving-industry experience (any role)*
Required for every role at 4US Moving — applications without moving-industry experience do not move to a phone screen.
Best time for a quick phone call (Pacific Time)*
This job involves communicating with customers and teammates in English. How would you describe your English?*
Step
Claims experience
Years handling claims (moving / household goods, transportation, insurance or similar)*
Where have you handled claims? (check all that apply)
Claim types you've handled (check all that apply)
Which of these are you familiar with? (check all that apply)
Have you used SmartMoving? (a strong plus)
Approximate claims handled per month in your busiest role
Step
Your remote setup
Do you have reliable high-speed internet and a quiet, private workspace?*
Do you have a computer (Windows 10+ or macOS) and a headset for calls? This is a bring-your-own-device role — 4US provides the software (RingCentral, business email, SmartMoving).*
Do you have a backup for internet or power interruptions (hotspot, alternate location)?*
Step
Availability & pay
When could you start?*
Our posted rate for this role is in the Pay tile above.
Step
Resume
Tip: before you submit, open the link in a private/incognito window. It must open for anyone with the link — no sign-in, no “request access”. Google Drive: Share → Anyone with the link → Viewer.
Step
Confirm & submit

See our Privacy Policy and Applicant Privacy Notice.

Takes about 5 minutes. If we'd like to interview you, we'll reach out within 30 days.

Application received. If we'd like to interview you, we'll reach out within 30 days — keep an eye on your phone and inbox (spam folder too). We read every application, but we can't always reply to everyone.
Something went wrong and your application didn't go through. Please try again, or email your details to careers@4usmoving.com.

Why 4US Moving

4.9

average across 1,500+ reviews

Licensed

& insured (CAL-T & USDOT)

Downtown LA depot

crews work jobs across Southern California

We've seen it all, moved it all, and yes — we don't judge.

4US Moving is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, medical condition, marital status, military or veteran status, or any other characteristic protected by law.

4US Moving will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and the California Fair Chance Act.

Privacy Policy · Applicant Privacy Notice

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Ready to Start Your Career at 4US?

If you're motivated, dependable, and ready to grow with us, we'd love to hear from you. Apply today and take the first step toward a rewarding career with 4US Moving.

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