Moving Claims Manager

Own every damage, loss and service claim from first report to fair resolution — and turn tough days into kept customers.

Remote · U.S.

Full-time

Pay: $65,000–$90,000 per year

Things break. Trust doesn't have to. You're the reason.
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About the Role

The Claims Manager owns the claims process end to end: intake, investigation, valuation, settlement and the follow-through that keeps a customer after a bad day. You'll work with crews and Foremen on incident reports, review bills of lading and inventories, apply the right valuation coverage, coordinate repairs and replacements, and respond to BBB and regulatory complaints.

You'll also feed what you learn back into operations so the same damage doesn't happen twice. Remote role on Pacific Time hours.

Remote — U.S. · all shifts scheduled in Pacific Time

Full-time · Monday–Friday business hours PT · occasional weekend follow-up

What You'll Do

  • Acknowledge, log and track every claim within FMCSA (interstate) and California BHGS (intrastate) timelines
  • Investigate: gather incident reports, photos, inventories and bills of lading; talk to the crew when needed
  • Determine liability and valuation — Released Value vs Full Value Protection interstate, tariff coverage intrastate
  • Negotiate and document fair settlements; arrange repairs and replacements through vendors
  • Respond to BBB, regulatory and review-platform complaints professionally and on time
  • Report claim trends and root causes to operations; recommend prevention (packing, training, equipment)
  • Maintain the claims log and monthly reporting
boom-another-smooth-move

What We're Looking For

  • Professional moving-industry experience — required for every role at 4US Moving (Claims: claims, operations or customer-facing work at a moving company)
  • 3+ years handling claims — moving / household goods, freight, insurance or similar
  • Working knowledge of FMCSA household-goods claims rules and valuation options; California intrastate rules a plus (we train the specifics)
  • Excellent written English — clear, empathetic, precise settlement letters
  • Negotiation and de-escalation skills; organized and deadline-driven
  • SmartMoving experience — a strong plus; comfortable with CRM and spreadsheets; remote setup (bring your own device; we provide the software)

Nice to Have

  • Household-goods arbitration program experience
  • A vendor network for furniture repair
  • Spanish

Pay, Schedule & Location

Pay

$65,000–$90,000 per year

Schedule

Full-time · Monday–Friday business hours PT · occasional weekend follow-up

Location

Remote — U.S. · all shifts scheduled in Pacific Time

Pay ranges are our good-faith estimate of what we expect to pay for this role at hire.

What You Get: Some benefits are included for U.S. positions; we'll walk you through them at the offer stage.

How Hiring Works

01

Apply

About 5 minutes

02

Phone screen

A quick call at the time you pick

03

Interview

Zoom, and may include a meet-up at the depot

04

Offer

Paperwork & training

If we'd like to interview you, we'll reach out within 30 days. We read every application, but we can't always reply to everyone.

2026-10-30
2027-01-28

Apply for Moving Claims Manager

Step
About you
Confirmation and interview details go here.
Outside the U.S.?
Include your country code (e.g., +63).
Are you 18 or older?*
Are you legally authorized to work in the United States?*
Years of professional moving-industry experience (any role)*
Required for every role at 4US Moving — applications without moving-industry experience do not move to a phone screen.
Best time for a quick phone call (Pacific Time)*
This job involves communicating with customers and teammates in English. How would you describe your English?*
Step
Claims experience
Years handling claims (moving / household goods, transportation, insurance or similar)*
Where have you handled claims? (check all that apply)
Claim types you've handled (check all that apply)
Which of these are you familiar with? (check all that apply)
Have you used SmartMoving? (a strong plus)
Approximate claims handled per month in your busiest role
Step
Your remote setup
Do you have reliable high-speed internet and a quiet, private workspace?*
Do you have a computer (Windows 10+ or macOS) and a headset for calls? This is a bring-your-own-device role — 4US provides the software (RingCentral, business email, SmartMoving).*
Do you have a backup for internet or power interruptions (hotspot, alternate location)?*
Step
Availability & pay
When could you start?*
Our posted base range for this role is in the Pay tile above.
Step
Resume
Tip: before you submit, open the link in a private/incognito window. It must open for anyone with the link — no sign-in, no “request access”. Google Drive: Share → Anyone with the link → Viewer.
Step
Confirm & submit

See our Privacy Policy and Applicant Privacy Notice.

Takes about 5 minutes. If we'd like to interview you, we'll reach out within 30 days.

Application received. If we'd like to interview you, we'll reach out within 30 days — keep an eye on your phone and inbox (spam folder too). We read every application, but we can't always reply to everyone.
Something went wrong and your application didn't go through. Please try again, or email your details to careers@4usmoving.com.

Why 4US Moving

4.9

average across 1,500+ reviews

Licensed

& insured (CAL-T & USDOT)

Downtown LA depot

crews work jobs across Southern California

We've seen it all, moved it all, and yes — we don't judge.

4US Moving is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, medical condition, marital status, military or veteran status, or any other characteristic protected by law.

4US Moving will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and the California Fair Chance Act.

Privacy Policy · Applicant Privacy Notice

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Ready to Start Your Career at 4US?

If you're motivated, dependable, and ready to grow with us, we'd love to hear from you. Apply today and take the first step toward a rewarding career with 4US Moving.

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