Privacy Policy

4US Moving ("4US Moving," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you:

• visit 4usmoving.com or any website, landing page, or mobile experience that links to this Policy (the "Site");
• request a quote, book, or receive moving, packing, storage, labor, or related services (the "Services");
• contact us by phone, text message (SMS/MMS), email, live chat, web form, or social media;
• interact with our advertisements, reviews, or social media pages; or
• apply for a job with us (see the Applicant Privacy Notice at the end of this Policy).

This Policy applies to 4US Moving and its affiliates, subsidiaries, and related brands, including Moving Labor, an affiliated company under common ownership that staffs our moving crews (together, "4US Moving"). It does not apply to information collected by third parties that we do not control, including independent moving partners, carriers, storage facilities, and websites linked from the Site. Those parties have their own privacy practices.

By using the Site or Services, or by providing personal information to us, you acknowledge that you have read this Policy. If you do not agree with it, please do not use the Site or Services or provide personal information to us.

"Personal information" means information that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, with a particular individual or household. It does not include information that has been de-identified, aggregated, or made publicly available in accordance with applicable law.

We collect personal information in three ways: you give it to us, we collect it automatically when you use the Site or communicate with us, and we receive it from other sources. The examples below are illustrative, not exhaustive.

Information you provide to us

• Contact and identity details: first and last name, email address, phone number, mailing address, and, for business customers, company name and your role.
• Move and service details: origin and destination addresses, move date and flexibility, move size and type, inventory or item descriptions, photos or video of your belongings and premises (for example, during a video estimate), access details such as floor, elevator, stairs, parking, and gate or building codes, special handling instructions, and storage needs.
• Communication preferences: your preferred contact methods (call, text, video, or on-site visit) and how you heard about us.
• Payment and billing information: billing name and address, payment method details, and transaction history. Card and bank account numbers are collected and processed by our payment processors; we typically keep only the last four digits and the transaction record.
• Communications: the content of your calls, voicemails, text messages, emails, chats, web forms, and survey responses, including call recordings and transcripts as described in Section 6.
• Verification information: government-issued identification or other proof of identity when needed, for example to release items from storage, to process a claim, or to verify a request about your personal information.
• Claims, reviews, and feedback: details of any damage or loss claim, supporting photos and receipts, reviews, testimonials, and ratings.
• Referrals: the name and contact details of anyone you refer to us. By referring someone, you confirm you have their permission to share their information.
• Any other information you choose to give us, including in free-text fields, attachments, or in person.

Information we collect automatically

• Device and usage data: IP address, browser type and version, operating system, device type and identifiers, language, screen size, pages and content viewed, links clicked, time spent, scroll activity, referring and exit pages, and the dates and times of your visits.
• Advertising and campaign data: the ad, search term, campaign, landing page, or referral source that brought you to the Site, and advertising click identifiers (such as those set by Google, Meta, and other advertising platforms) stored and attached to your quote request or job application.
• Location data: approximate location inferred from your IP address, and the addresses you enter. We do not collect precise GPS location from your device unless you choose to share it.
• Call tracking data: when you call a number shown on the Site or in our ads, our call-tracking provider records the number you dialed, your phone number and caller ID name, the call date, time, and duration, and the campaign or page that generated the call.
• Cookies and similar technologies: as described in Section 4.

Information we receive from other sources

• Moving Partners, carriers, storage facilities, and service providers: job status, delivery confirmations, crew notes, claim information, and payment confirmations.
• Advertising, analytics, and lead platforms: advertising networks and social media platforms (including Google and Meta), search engines, review sites, directories, and lead-referral and marketplace services, which may send us information about your interactions with our ads, listings, or profiles.
• Public sources and data providers: address verification, mapping, property, and fraud-prevention services.
• Payment processors, insurers, valuation coverage providers, and claims administrators.
• Other customers or contacts who refer you to us or include you in a move (for example, a landlord, property manager, employer, or family member arranging a move on your behalf).

Sensitive personal information

We do not ask for sensitive personal information except where needed to provide the Services or comply with law, for example a government ID for verification, building or gate codes for access, or the contents of your communications with us. We use and disclose sensitive personal information only for the purposes permitted by applicable law, and we do not use it to infer characteristics about you.

De-identified and aggregated data

We may create de-identified or aggregated data from personal information (for example, move volume by county). We may use and share that data for any purpose, and we will not attempt to re-identify it except to test our de-identification methods or as permitted by law.

We use personal information for the following business and commercial purposes, and for any other purpose we describe at the time of collection or with your consent.

• Providing the Services: preparing quotes and estimates (including instant, video, and on-site estimates), scheduling, dispatching crews, performing moves, packing, loading, storage, delivery, and related services; processing payments, deposits, and refunds; and handling claims, valuation coverage, and disputes.
• Communicating with you: confirming bookings, sending reminders, crew arrival and status updates, invoices, receipts, and payment links; responding to your questions and requests; and requesting feedback, surveys, and reviews after your move.
• Marketing and advertising: sending offers, promotions, seasonal pricing, referral programs, newsletters, and other marketing by email, text, phone, mail, or online; measuring the performance of our ads; building and refining advertising audiences; and showing you ads for our Services on other websites, apps, and platforms (see Sections 4 and 10).
• Analytics and improvement: understanding how people use the Site and the Services, measuring which marketing channels and keywords generate calls and quotes, testing new features, pages, and pricing, and improving our website, estimates, customer service, and operations.
• Quality assurance and training: reviewing calls, messages, and job records to train staff, monitor service quality, and resolve disputes.
• Safety, security, and fraud prevention: verifying identity, preventing fraud, abuse, and unauthorized access, protecting our customers, crews, vehicles, and property, and keeping records of access to storage facilities and premises.
• Legal and regulatory compliance: meeting record-keeping, licensing, insurance, tax, and reporting obligations, including those of the U.S. Department of Transportation and Federal Motor Carrier Safety Administration, the California Bureau of Household Goods and Services, and other transportation regulators; responding to lawful requests from government authorities; and establishing, exercising, or defending legal claims.
• Business operations: internal administration, audits, accounting, insurance, financing, strategic planning, and evaluating or completing a business transaction such as a merger, acquisition, or sale of assets (see Section 5).
• Enforcing our terms: applying our Terms and Conditions, estimates, bills of lading, and other agreements.

Automated tools and artificial intelligence. We may use automated tools, including AI-assisted tools, to help us provide and improve the Services, for example to generate preliminary estimates from the information you provide, route inquiries to the right team, transcribe or summarize calls, draft responses, and detect fraud. Where the law requires it, we will tell you when a decision that has a legal or similarly significant effect on you is made solely by automated means and give you a way to request human review.

Combining information. We may combine information we collect from the Site, our Services, our communications with you, and other sources, and use the combined information for the purposes described in this Policy.

We and our partners use cookies, pixels (web beacons), tags, scripts, software development kits, local storage, and similar technologies ("Tracking Technologies") on the Site, in our emails, and in our ads. They help the Site work, remember your preferences, measure traffic and conversions, and show you relevant ads.

Categories we use

• Essential: required for the Site to load and function, including security, load balancing, the cookie preferences tool, form submission, address suggestions in the quote form, the accessibility widget, and call tracking (Section 6). These cannot be switched off.
• Analytics: tell us how visitors find and use the Site, which pages and calls-to-action work, and which campaigns generate calls and quotes.
• Marketing and advertising: measure whether our ads led to a quote or booking, build advertising audiences, and show you ads for our Services on other sites and platforms. Advertising partners may combine this data with information they hold about you across other websites and apps.
• Personalization and functional: remember your choices, such as a partially completed quote or the pickup address you entered, and load optional embedded content such as maps.

Types of technologies we use

Google Analytics, Google Ads, and Meta's business tools collect and process information under their providers' own policies: Google Privacy Policy, How Google uses data from partner sites, and Meta Privacy Policy. We may add, remove, or replace the specific tools in any category at any time without updating this Policy; the cookie preferences panel on the Site describes the cookies in use at any given time.

Click identifiers and campaign data. When you arrive from an ad or search result, the Site stores the campaign source, landing page, referrer, and any advertising click identifier in your browser and attaches them to your quote request so we can attribute your inquiry to the right campaign and report conversions back to the advertising platform.

Emails and ads. Our emails may contain pixels that tell us whether an email was opened and which links were clicked. Our ads on third-party platforms use those platforms' own Tracking Technologies.

Your choices. Analytics, Marketing, and Personalization technologies are turned on by default for visitors in the United States. You can turn any of them off, or back on, at any time by clicking Cookie preferences in the footer of any page; your choice is saved in your browser and applies to that browser and device. Call tracking is part of how we answer and route calls, so it stays on regardless of your cookie choices; Section 6 explains call recording and how to decline it. You can also block or delete cookies in your browser settings, though some parts of the Site may not work properly. More ways to limit advertising are in Section 7, and California opt-out rights are in Section 10.

We disclose personal information to the categories of recipients below. We may also disclose it with your consent, at your direction, or as otherwise described at the time of collection.

Moving Partners and carriers. To perform your move, we may engage independent moving companies, motor carriers, agents, labor crews, drivers, storage facilities, packing and crating specialists, and logistics providers in certain regions ("Moving Partners") to carry out all or part of the Services. This is common for long-distance, interstate, and out-of-area moves, deliveries, storage, specialty items, and when extra capacity is needed. We share with Moving Partners the information they need to perform and coordinate the job, which may include your name, phone number and email, origin and destination addresses, move dates, inventory and item descriptions, photos and access instructions, special handling needs, payment and balance status, and the communications and records relating to the job. Moving Partners may contact you directly about your move and may be the party that physically performs it. Moving Partners are independent businesses; we require them to use your information only to perform the Services, but their own privacy practices govern the services they provide. Where you book through us, we remain your point of contact for the move.

Service providers. We share personal information with companies and individuals that perform services for us or on our behalf, such as website hosting and development, video hosting, customer relationship management and dispatch software, estimating and video-estimate tools, phone, text, email, and call-tracking services, payment processing, scheduling, storage management, insurance and valuation coverage, claims administration, review and survey platforms, analytics and advertising measurement, workflow automation and data integration, customer support and sales staff (including contractors located outside the United States), accounting, IT, security, and artificial-intelligence tools. They may use your information only to provide services to us.

Advertising and analytics partners. We share information with advertising and analytics partners, including Google and Meta, through the Tracking Technologies in Section 4 and through the server-side conversion-matching tools those platforms offer. That may include sharing hashed versions of your email address and phone number together with the fact that you requested a quote, booked a move, or submitted a job application. Under some state laws this counts as a "sale" or "sharing" of personal information for targeted advertising; Section 10 explains how to opt out.

Affiliates. We share information with our affiliates and related entities under common ownership or control, including Moving Labor, an affiliated company under common ownership that staffs our moving crews, for the purposes in this Policy. Entities that become affiliates in the future are included.

Business transfers and change of ownership. If 4US Moving or any of its affiliates, business lines, or assets is involved in, or is being evaluated for, a merger, acquisition, financing, investment, reorganization, joint venture, divestiture, bankruptcy, receivership, dissolution, or a sale or transfer of all or part of its business or assets, including any change of control, personal information may be disclosed to the actual or prospective buyers, investors, lenders, successors, and their advisors as part of due diligence, and will be transferred to the acquiring or successor entity as one of the transferred assets. Personal information will remain subject to this Policy until the successor publishes a different policy, which may apply to information already collected.

Referrals to other movers. If we cannot serve your move (for example, your date, route, or location is outside what we can accept), we may, with your permission or at your request, pass your request to another licensed mover or a partner network that can.

Insurance, valuation, and claims. We share information with insurers, valuation coverage providers, claims adjusters, appraisers, and repair or replacement vendors to handle coverage and claims.

Buildings, property managers, and other parties to your move. To arrange access, parking, elevator reservations, or certificates of insurance, we may share limited information (such as your name, unit, and move date and time) with building management, HOAs, landlords, or the other party to your move.

Reviews and testimonials. If you give us permission, we may publish your review, rating, testimonial, first name or initials, city, and photos or video on the Site, in our ads, and on social media.

Legal, safety, and regulatory. We disclose information when we believe it is necessary to comply with a law, regulation, subpoena, court order, or government request; to respond to lawful requests from transportation, licensing, tax, or other regulators; to enforce our agreements; to investigate or prevent fraud, security incidents, or illegal activity; or to protect the rights, property, or safety of 4US Moving, our customers, our crews, or the public.

Professional advisors. We share information with our lawyers, accountants, auditors, insurers, bankers, and consultants as needed to receive their services.

With your consent or at your direction. For example, when you ask us to send a certificate of insurance to your building or to coordinate with a third party you name.

De-identified and aggregated data. We may share de-identified or aggregated data with anyone for any purpose.

Phone calls and call recording. We may monitor and record inbound and outbound calls for quality assurance, training, accuracy of estimates and bookings, dispute resolution, and record-keeping. Inbound calls begin with an automated notice that the call may be recorded, and on any other recorded call we will tell you at the start; by continuing the call you consent to recording. If you do not want a call recorded, tell us at the start and we will take your request by another method. Calls may be transcribed or summarized by automated tools. Phone numbers shown on the Site and in our ads may be call-tracking numbers that route to us and allow us to attribute the call to a campaign or page.

Text messaging (SMS/MMS). When you give us your mobile number and opt in, for example by submitting a quote request, checking the "Text" contact option, texting us, replying to a message, or agreeing verbally with one of our team, you consent to receive text messages from 4US Moving. Messages may include quotes and estimates, booking confirmations, scheduling and crew arrival updates, payment links and receipts, claim updates, review and survey requests, and, where you have agreed, promotional offers. Message frequency varies. Message and data rates may apply. Consent to marketing texts is not a condition of purchasing any service. You can opt out at any time by replying STOP to any message or by contacting us; reply HELP for help. Carriers are not liable for delayed or undelivered messages.

No sharing of text opt-in data for marketing. We do not share your mobile phone number or your text-messaging opt-in consent with third parties or affiliates for their own marketing or promotional purposes. We may share your mobile number with service providers and Moving Partners who help us perform the Services, for example to send crew arrival updates for your move, and they may use it only for that purpose.

Automated calls and messages. Where you have agreed, calls and texts may be delivered using automated dialing or messaging technology, prerecorded or artificial voice, or AI-assisted agents. You may withdraw that consent at any time by telling us or replying STOP; withdrawing consent does not affect messages we are permitted to send without consent, such as replies to your inquiries.

Video estimates and visits. Video estimates may be conducted through third-party video platforms and may be recorded with your permission. Photos and video of your home, business, and belongings taken during estimates or on moving day are used to prepare estimates, document the condition of items, and support claims.

• Marketing emails: click "unsubscribe" in any marketing email or contact us. We will still send service and transactional messages, such as booking confirmations and invoices.
• Text messages: reply STOP to any text, or contact us.
• Phone calls: ask us to add you to our internal do-not-call list.
• Cookies and tracking: click Cookie preferences in the footer of any page to turn Analytics, Marketing, and Personalization categories on or off (they are on by default), and use your browser settings to block or delete cookies. Call tracking stays on regardless of these settings; see Sections 4 and 6. To limit interest-based advertising more broadly, visit Google Ads Settings, Meta ad preferences, the Digital Advertising Alliance at optout.aboutads.info, and the Network Advertising Initiative at optout.networkadvertising.org. Opting out through these tools is browser- and device-specific and does not stop all ads; it stops some tailored ads.
• Opt-out preference signals: we honor Global Privacy Control (GPC) signals from your browser as a request to opt out of the sale or sharing of personal information collected from that browser, to the extent required by law. We do not otherwise respond to "Do Not Track" signals, for which no industry standard exists.
• Precise location, camera, and microphone: controlled through your device settings when you use video estimates or share your location with us.
• Reviews, testimonials, and photos: contact us to remove or change a review, testimonial, or image you provided to us. We cannot remove reviews you posted on third-party sites.
• Access, correction, and deletion: contact us to review or update the information we hold about you. Residents of California and certain other states have additional rights described in Section 10.
• Accessibility: the accessibility widget on the Site stores your display preferences in your browser; clear your browser storage to reset them.

Retention. We keep personal information for as long as reasonably necessary for the purposes described in this Policy, which includes the time needed to provide the Services, keep business and tax records, handle claims and disputes within the applicable limitation periods, comply with transportation, licensing, and other legal record-keeping requirements, and enforce our agreements. The criteria we use to set retention periods are the nature and sensitivity of the information, the purposes for which we collected it, whether a legal obligation or a potential claim requires us to keep it, and whether you have asked us to delete it. Call recordings and video-estimate recordings are generally kept for a shorter period than job and billing records. De-identified data may be kept indefinitely.

Security. We use administrative, technical, and physical safeguards designed to protect personal information, including access controls, encryption in transit, vendor security requirements, and staff training. No website, system, or method of transmission is completely secure, and we cannot guarantee the security of information you send to us. You are responsible for keeping any account credentials, payment links, and gate or building codes you share with us confidential. If you believe your information has been compromised, contact us right away. We will notify you and the relevant authorities of a data breach as required by law.

Where we process information. We are based in California and store and process personal information in the United States. Some of our service providers and support staff are located in other countries and may access information from there. If you are outside the United States, you understand that your information will be transferred to and processed in the United States, where privacy laws may differ from those in your country.

The Site and Services are intended for adults. We do not knowingly collect personal information from anyone under 16 years of age, and we do not sell or share the personal information of anyone we know to be under 16. If you believe a child has given us personal information, contact us and we will delete it.

This section applies to residents of California and, as noted below, residents of other states with comprehensive privacy laws. It supplements the rest of this Policy. To the extent the California Consumer Privacy Act, as amended by the California Privacy Rights Act ("CCPA"), applies to us, this section serves as our notice at collection.

Categories of personal information. In the past 12 months we have collected the following categories of personal information, as defined by the CCPA. Sources are described in Section 2, purposes in Section 3, and recipients in Section 5.

We do not collect protected classifications, biometric information, or education information about customers in the ordinary course. We do not use or disclose sensitive personal information for purposes other than those permitted by the CCPA, so we do not offer a separate "limit the use of my sensitive personal information" option.

Sale and sharing. We do not sell personal information for money. We do "share" identifiers, commercial information, internet activity, approximate geolocation, inferences, and, for job applicants, the fact that an application was submitted, with advertising partners for cross-context behavioral advertising through the Tracking Technologies and conversion-matching tools in Sections 4 and 5. We do not knowingly sell or share the personal information of consumers under 16.

How to opt out of sale or sharing ("Do Not Sell or Share My Personal Information"). You can opt out by any of these methods:

1. In the footer of any page, click Cookie preferences and turn off the Marketing (and, if you wish, Analytics) categories, which are on by default. This applies to the browser and device you are using.
2. Turn on Global Privacy Control in your browser or a browser extension; we treat the signal as an opt-out request for that browser.
3. Email info@4usmoving.com with the subject line "Opt out of sale or sharing," or call us, and we will also stop uploading your contact information to advertising platforms for matching.

Opting out does not stop us from using service providers or from showing you ads that are not based on your activity across other sites.

Your rights. Subject to the exceptions in the law, you have the right to:

• Know and access the categories and specific pieces of personal information we have collected about you, the sources, the purposes, and the categories of third parties to whom we disclosed, sold, or shared it, and to receive that information in a portable format.
• Delete personal information we collected from you.
• Correct inaccurate personal information.
• Opt out of the sale or sharing of your personal information.
• Non-discrimination: we will not deny you services, charge different prices, or provide a different level of service because you exercised your rights, except as the law allows for voluntary incentive programs.

How to exercise your rights. Email info@4usmoving.com, call 213-669-2229, or write to the address in Section 13. We will confirm receipt within 10 business days and respond within 45 days, which we may extend by another 45 days with notice. To protect your information, we verify requests by matching the details you provide against our records, and we may ask for additional information; for sensitive requests we may require a signed declaration. You may use an authorized agent to make a request if the agent provides your signed permission or a power of attorney and we can verify your identity. We cannot honor a request to delete information we must keep to complete your move, process a claim, comply with record-keeping laws, or defend legal claims.

Financial incentives. From time to time we may offer discounts, referral rewards, or promotional pricing in exchange for personal information such as an email address or a referral. Participation is voluntary, you can withdraw at any time by contacting us, and we value the information at roughly the cost of the incentive offered.

California "Shine the Light" (Civil Code § 1798.83). We do not disclose personal information to third parties for their own direct-marketing purposes. California residents may confirm this by emailing info@4usmoving.com.

Residents of other states. If you live in Colorado, Connecticut, Virginia, Utah, Texas, Oregon, Montana, Delaware, Iowa, Nebraska, New Hampshire, New Jersey, Tennessee, Minnesota, Maryland, Indiana, Kentucky, Rhode Island, or another state with a comprehensive consumer privacy law, you may have rights to access, correct, delete, and obtain a copy of your personal information and to opt out of targeted advertising, the sale of personal information, and profiling in furtherance of decisions with legal or similarly significant effects, to the extent those laws apply to us. Use the contact methods above. If we deny your request, you may appeal by replying to our response with "Appeal" in the subject line, and we will respond within the time the applicable law allows; if the appeal is denied, you may contact your state attorney general. Nevada residents may opt out of any future sale of covered information by emailing info@4usmoving.com.

Links and embedded content. The Site links to and embeds content from third parties, including Google Maps, review platforms such as Google, Yelp, and Thumbtack, social media, and our Moving Partners and vendors. Customer review videos on the Site are hosted by our own video hosting provider and load only when you press Play. Those parties collect information under their own privacy policies, which we do not control. Embedded content behaves as if you visited the third party's site directly.

Social media. We maintain pages on Facebook, Instagram, TikTok, YouTube, and other platforms. When you interact with those pages, the platform collects information under its own policy and may share aggregated insights with us. Messages you send us through a platform are subject to that platform's terms.

Reviews. Reviews you post on third-party sites are public and controlled by those sites. Reviews, photos, and videos you submit directly to us may be published as described in Section 5; contact us to withdraw them.

Content collaborations and user content. If you take part in a content collaboration, giveaway, or referral program, or submit photos, video, or stories about your move, we collect the information you provide and may use it as described in the program terms you agree to.

Video and messaging platforms. Video estimates, video interviews, and chats may run on third-party platforms whose own policies also apply.

We may change this Policy at any time to reflect changes in our practices, Services, technology, or the law. When we do, we will post the updated Policy on the Site and change the "Last updated" date at the top. If a change materially affects how we use personal information we already hold, we will take additional steps as the law requires, which may include emailing you or posting a notice on the Site. Your continued use of the Site or Services after a change takes effect means you accept the updated Policy.

Questions, requests, and complaints about this Policy or your personal information:

4US Moving · Attn: Privacy
1304 W 2nd St, Los Angeles, CA 90026
Bay Area office: 1676 Hope Dr, Santa Clara, CA 95054
Email: info@4usmoving.com
Phone: 213-669-2229, Monday–Sunday, 8:00 AM–9:00 PM Pacific
USDOT 3689417 · MC 1778661 · CAL-T 0192422

This Applicant Privacy Notice explains how 4US Moving, Moving Labor (an affiliated company under common ownership that staffs our moving crews), and our other affiliates ("we") collect and use personal information about job applicants, candidates, and prospective independent contractors ("you") in connection with recruiting and hiring. It applies however you apply: through the Careers page or our online application form, a job board, email, a staffing or recruiting agency, a referral, social media, or in person. It also applies to applicants outside the United States. If you are hired, a separate employee or contractor privacy notice will apply.

Information we collect

• Identity and contact details: name, address, email, phone number, and, at the offer stage, date of birth, Social Security or taxpayer identification number, and government-issued ID.
• Qualifications and work history: résumé or application form, employment history, job titles, references, licenses and certifications (including driver's license class and status), skills, languages, moving-industry and software experience, salary expectations, availability, and work location preferences.
• Education and training records.
• Interview and assessment information: interview notes and scores, phone-screen and video-interview recordings or transcripts where you are told they are being recorded, and the results of skills or job-related tests.
• Screening information, where permitted by law and relevant to the role: background check results, driving records, drug and alcohol test results, Federal Motor Carrier Safety Administration Drug and Alcohol Clearinghouse queries for regulated driver positions, medical examiner certificates for driver roles, and verification of work history and references.
• Work eligibility and tax information collected at hire, such as Form I-9 documents and tax forms.
• Voluntary demographic information, such as race, ethnicity, sex, veteran, or disability status, which you may choose to provide for equal-opportunity reporting and which is kept separate from hiring decisions.
• Accommodation requests and related medical information, limited to what is needed to evaluate the request.
• Communications between you and us, including emails, texts, and calls.
• Technical information collected when you use our Site or application tools, as described in Section 4.

Some of this is sensitive personal information under California law (for example, Social Security number, driver's license number, citizenship or immigration status, medical information, and racial or ethnic origin). We collect it only where permitted by law and use it only for the purposes below.

Where it comes from. You; references and former employers; job boards and recruiting platforms; staffing and recruiting agencies; background-check, driving-record, and drug-testing providers; skills-assessment and video-interview tools; publicly available professional profiles; government agencies such as the DMV and the FMCSA Clearinghouse; and our own staff who interview or refer you.

Why we use it

• To receive, review, and respond to your application and evaluate your qualifications, experience, and fit for the role.
• To communicate with you and schedule phone screens, interviews, and onboarding.
• To verify your identity, work history, references, licenses, driving record, and eligibility to work in the United States or to contract with us from your country.
• To conduct background, driving-record, and drug and alcohol screening where the law and the role allow, including screening required by the U.S. Department of Transportation for driver positions.
• To consider reasonable accommodation requests.
• To comply with employment, immigration, tax, safety, equal-opportunity, and transportation laws, and to maintain the records those laws require.
• To keep your application on file and consider you for other openings, unless you ask us not to.
• To manage and improve our recruiting, including analyzing where successful candidates come from.
• To measure and optimize our recruiting ads, including by reporting to the advertising platforms we use for job ads that an application was submitted and by building audiences for those ads (see Sections 4 and 5 and "Who we share it with" below).
• To protect the safety of our customers, crews, and property, prevent fraud, and establish or defend legal claims.
• In connection with a business transaction, as described in Section 5.

We may use software, including AI-assisted tools, to organize applications, schedule interviews, and transcribe or summarize interviews. Hiring decisions are made by people.

Background checks and criminal history. Where we obtain a background check, we will give you the separate disclosures and obtain the authorizations required by the Fair Credit Reporting Act, the California Investigative Consumer Reporting Agencies Act, and similar laws. We consider conviction history only after a conditional offer, and only through the individualized assessment required by the California Fair Chance Act and applicable local fair chance ordinances, including those of the City and County of Los Angeles.

Who we share it with. Our affiliates (including Moving Labor); service providers that help us recruit and onboard, such as application-form, email, video-conferencing, and phone providers, job boards, applicant-tracking and HR systems, background-check and drug-testing providers, payroll and benefits providers, staffing agencies, and IT providers; your references and former employers, to verify what you told us; professional advisors; government agencies and regulators where required; and parties to a business transaction as described in Section 5. We also share limited information with the advertising platforms we use for recruiting ads, including Google and Meta: when you submit an application through our website, we may report that an application was submitted, the role you applied for, and a hashed version of your email address or phone number, so the platform can measure and improve those ads and build audiences for them. Under some state laws this counts as "sharing" for targeted advertising; you can opt out as described in Section 10. We do not sell applicant information for money.

Applicants outside the United States. We hire some roles as independent contractors located outside the United States. If you apply from outside the United States, your information will be transferred to and processed in the United States, where privacy laws may differ from those in your country, and you consent to that transfer by applying.

How long we keep it. We keep applicant records for at least two years after the hiring decision, as California law requires, and longer where a law or a legal claim requires it or where you have asked us to keep you in mind for future roles. If you are hired, your application becomes part of your personnel or contractor file.

Your rights. California applicants have the rights described in Section 10, including the rights to know, delete, and correct their personal information and to opt out of the sharing described above, to the extent the CCPA applies to us and subject to its exceptions (for example, we may keep records required by law or needed to defend a claim). To make a request, email info@4usmoving.com with "Applicant request" in the subject line, or use the other methods in Section 10. We will not retaliate against you for exercising your rights.

Questions. Contact us at info@4usmoving.com or the address in Section 13, Attn: HR.