Customer Support Representative

Answer the phone, solve the problem, keep the customer — across phone, email and text.

Remote · international

Independent contractor

Pay: $5–$15/hr · USD · independent contractor

You're the calm voice on the day someone's whole life is in boxes.
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About the Role

This is an independent-contractor engagement for applicants based outside the United States — anywhere in the world. You invoice 4US Moving in U.S. dollars and work Pacific Time hours. Based in the U.S.? Apply to the U.S. opening instead.

Customer Support is where trust is kept. You'll handle inbound calls, emails and texts from customers before, during and after their move; answer scheduling and billing questions; resolve complaints; and work with dispatch and crews to fix issues fast.

Fully remote, Pacific Time shifts, working in RingCentral and SmartMoving.

Remote — anywhere outside the U.S. (independent contractor) · all shifts scheduled in Pacific Time

Full-time · staggered shifts across a 7-day desk, 8 AM–9 PM PT · weekends in rotation

What You'll Do

  • Answer inbound calls, emails and texts; make outbound follow-up calls
  • Schedule, reschedule and confirm services; give status updates on move day
  • Resolve complaints and escalations with empathy and clear next steps
  • Handle billing and payment questions; route damage claims to the claims team
  • Document every interaction in SmartMoving; coordinate with operations
  • Follow up after the move and invite reviews
boom-another-smooth-move

What We're Looking For

  • Professional moving-industry experience — required for every role at 4US Moving (Customer Support: support, dispatch or sales at a moving company)
  • 2+ years of customer service experience, phone-heavy preferred
  • Excellent spoken and written English; patient, clear and quick
  • RingCentral experience preferred (a similar phone platform is fine); SmartMoving experience — a strong plus
  • Remote setup: reliable internet with a backup, quiet workspace, computer and headset (bring your own device; we provide the software)
  • Shifts across the 7-day, 8 AM–9 PM PT desk, weekends in rotation
  • Based outside the U.S., able to work as an independent contractor invoicing in U.S. dollars, and available for Pacific Time shifts.

Nice to Have

  • Live chat or SMS support
  • Spanish

Pay, Schedule & Location

Pay

$5–$15/hr · USD · independent contractor

Schedule

Full-time · staggered shifts across a 7-day desk, 8 AM–9 PM PT · weekends in rotation

Location

Remote — anywhere outside the U.S. (independent contractor) · all shifts scheduled in Pacific Time

How Hiring Works

01

Apply

About 5 minutes

02

Phone screen

A quick call at the time you pick

03

Interview

Zoom, and may include a meet-up at the depot

04

Offer

Paperwork & training

If we'd like to interview you, we'll reach out within 30 days. We read every application, but we can't always reply to everyone.

2026-10-30
2027-01-28

Apply for Customer Support Representative

Step
About you
Confirmation and interview details go here.
Outside the U.S.?
Include your country code (e.g., +63).
Are you 18 or older?*
Applicants outside the U.S. join as independent contractors.
Can you work as a contractor and invoice in U.S. dollars?*
This role works Pacific Time hours.
Can you reliably work Pacific Time shifts from your location?*
Have you worked remotely for a U.S.-based company before?*
Years of professional moving-industry experience (any role)*
Required for every role at 4US Moving — applications without moving-industry experience do not move to a phone screen.
Best time for a quick phone call (Pacific Time)*
This job involves communicating with customers and teammates in English. How would you describe your English?*
Step
Customer service experience
Years of customer service experience*
Have you used SmartMoving? (a strong plus)
RingCentral experience (preferred)
Channels you've handled professionally (check all that apply)
Which of these have you handled? (check all that apply)
Step
Your remote setup
Do you have reliable high-speed internet and a quiet, private workspace?*
Do you have a computer (Windows 10+ or macOS) and a headset for calls? This is a bring-your-own-device role — 4US provides the software (RingCentral, business email, SmartMoving).*
Do you have a backup for internet or power interruptions (hotspot, alternate location)?*
Step
Availability & pay
When could you start?*
Which shift works best for you? (Pacific Time)*
Our desk is open 7 days a week, 8 AM–9 PM PT, including most holidays, and shifts rotate. Can you work weekends and some holidays?*
Our posted rate for this role is in the Pay tile above.
Step
Resume
Tip: before you submit, open the link in a private/incognito window. It must open for anyone with the link — no sign-in, no “request access”. Google Drive: Share → Anyone with the link → Viewer.
Step
Confirm & submit

See our Privacy Policy and Applicant Privacy Notice.

Takes about 5 minutes. If we'd like to interview you, we'll reach out within 30 days.

Application received. If we'd like to interview you, we'll reach out within 30 days — keep an eye on your phone and inbox (spam folder too). We read every application, but we can't always reply to everyone.
Something went wrong and your application didn't go through. Please try again, or email your details to careers@4usmoving.com.

Why 4US Moving

4.9

average across 1,500+ reviews

Licensed

& insured (CAL-T & USDOT)

Downtown LA depot

crews work jobs across Southern California

We've seen it all, moved it all, and yes — we don't judge.

4US Moving is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, medical condition, marital status, military or veteran status, or any other characteristic protected by law.

4US Moving will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and the California Fair Chance Act.

Privacy Policy · Applicant Privacy Notice

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Ready to Start Your Career at 4US?

If you're motivated, dependable, and ready to grow with us, we'd love to hear from you. Apply today and take the first step toward a rewarding career with 4US Moving.

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